Water leak in the street
Clean water running from the ground, a pavement or a hydrant.
Who deals with it
It goes to the water company for the area. Area Watch works out which one from where you are, so you do not have to.
What to photograph
Photograph where the water comes out and how far it runs; a short video is better if your phone takes one. Clean water bubbling up from the road is a burst main — the sooner the better.
What the report includes
- The place, from your phone or the map, with the nearest address and postcode.
- Up to five photos, with location and camera data removed.
- What you say or type about it.
- Your phone number, if you want to add it. The water company may call to find the exact spot.
What happens next
Area Watch files it with them and you get a notification when it has been filed, with their reference number when they give one. Everything they tell us appears under My cases in the app, and you can mark it closed once it is fixed.
The Android app is in testing. It will be on Google Play first; an iPhone version follows.